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Trust, medical expertise and humaneness: A qualitative study on people with cancer’ satisfaction with medical care by Susanne Blödt; Jacqueline Müller‐Nordhorn; Georg Seifert; Christine Holmberg is a Health Professions article available to read on EtoBox.

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## Abstract ## Background Understanding peoples’ evaluations of their health care is important to ensure appropriate health‐care services. ## Objectives To understand what factors influence peoples’ satisfaction with care and how interpersonal trust is established between doctors and cancer patients in Germany. ## Design A narrative interview study that included women with a diagnosis of breast cancer and men with a diagnosis of prostate cancer. A question‐focused analysis was conducted. ## Setting and participants Interviewees were sought across Germany through self‐help organizations, clinics, rehabilitation facilities, physicians and other health‐care professionals, in order to develop modules on experiencing cancer for the website krankheitserfahrungen.de (illness experiences.de). ## Results Satisfaction was related to the perception of having a knowledgeable and trusted physician. Trust was developed through particular interactions in which ‘medical expertise’ and ‘humaneness’ were enacted by physicians. Humaneness represents the ability of physicians to personalize medical expertise and thereby to convey working in the individual's best interest and to treat the patient as an

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Author

Susanne Blödt; Jacqueline Müller‐Nordhorn; Georg Seifert; Christine Holmberg

Publisher

Wiley

Published

2021

Language

EN

Field

Health Professions (Health Sciences)