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What is Untitled edition about?
This research project investigates the quality of front office service and its impact on customer satisfaction in classified hotels in Nairobi County, focusing on Six Eighty Hotel. The study finds that service quality, perceived value, and customer expectations do not significantly influence customer satisfaction, with hotel quality and visit frequency being more critical factors. The research aims to provide insights for hotel management to improve customer satisfaction and maintain a sustainable clientele
- Author
- cornelius
- Language
- EN