Can I read Service Quality Gaps in Indian Airlines on EtoBox?
Service Quality Gaps in Indian Airlines by dicksonhts is a document available to read on EtoBox.
What is Service Quality Gaps in Indian Airlines about?
The document discusses a research paper on customer perceptions, expectations, and gaps in service quality in the civil aviation industry in India. It provides background on the growth of the Indian aviation industry and importance of customer service. It then reviews several theoretical models for measuring service quality, such as the SERVQUAL model and gaps model. The research aims to examine expectations and perceptions of various Indian airlines
- Author
- dicksonhts
- Language
- EN