About this document
Maintaining Professionalism in the Workplace by Jema Tan is a document available to read on EtoBox.
Lito failed to maintain proper work ethics by allowing personal matters to interfere with work time. To prevent this, he should keep work and personal life separate and focus solely on work duties during work hours. The document also discusses maintaining professionalism in communications, especially with customers, by addressing problems calmly and with an emphasis on resolution rather than blame. As the captain, one would need to announce any problems to passengers clearly but reassuringly.
- Author
- Jema Tan
- Language
- EN