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Hanging On The Telephone by Yuri Arcanjo is a document available to read on EtoBox.

What is Hanging On The Telephone about?

The document discusses the importance of crisis communications, particularly in handling incoming calls during disruptions, which is often overlooked in business continuity management. It emphasizes the need for detailed planning and resource allocation to manage call volumes effectively, using a queuing model to illustrate the impact of call volume on waiting times. The article concludes that pooling resources into a single call-handling team can significantly improve response times and that effective comm

Author

Yuri Arcanjo

Language

EN