Can I read Customer Attitudes Toward Banking Chatbots on EtoBox?
Customer Attitudes Toward Banking Chatbots by jhonthomsan54 is a document available to read on EtoBox.
What is Customer Attitudes Toward Banking Chatbots about?
This research explores customer attitudes towards chatbots in the Indian banking industry, highlighting a positive correlation between customer attitudes and the adoption of chatbots. Data collected from a survey of 72 respondents indicates that factors such as ease of use, 24/7 support, and cost savings motivate the adoption of chatbots, while limitations include language compatibility and customer familiarity. The study concludes with recommendations for implementing chatbots effectively in banking servic
- Author
- jhonthomsan54
- Language
- EN