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Customer Satisfaction in BPO Services by gkzuniga is a document available to read on EtoBox.
What is Customer Satisfaction in BPO Services about?
The document provides background information on customer satisfaction and service quality in the banking industry. It discusses key factors that influence customer satisfaction, such as reliability, responsiveness, assurance, empathy and tangibles. It also introduces BDO, the largest bank in the Philippines, as the focus of a study to identify weaknesses in service delivery, corporate image and pricing in order to improve customer satisfaction and loyalty. A conceptual framework is presented that will asses
- Author
- gkzuniga
- Language
- EN