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What is Quality Management in Hospitals: TQM Insights about?

This document discusses quality management in hospitals. It defines quality according to ANSI and ASQ as the total features and characteristics that satisfy customer needs. TQM (Total Quality Management) focuses on continuous improvement, customer satisfaction, and making data-driven decisions. Hospitals have increasingly implemented TQM to reduce costs, improve efficiency, and provide high quality patient care. TQM principles for hospitals include being customer-focused, leadership, involving all staff, ta

Author

Ar. Shruti Gupta

Language

EN