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Chapter 1 and 2 by Ak Kishanthan is a document available to read on EtoBox.

What is Chapter 1 and 2 about?

This research investigates the factors influencing customer satisfaction in mobile banking within the Vavuniya District of Sri Lanka, highlighting the importance of understanding these factors for financial institutions and policymakers. The study aims to identify both drivers and barriers to satisfaction, utilizing quantitative methods such as surveys and interviews to gather data. Ultimately, the findings are expected to enhance mobile banking services, promote financial inclusion, and contribute to the e

Author

Ak Kishanthan

Language

EN