Opening book details…
Can I read The Effect of Proper Complaint Handling on Customers’ Satisfaction and Loyalty in Online Shopping on EtoBox?
The Effect of Proper Complaint Handling on Customers’ Satisfaction and Loyalty in Online Shopping by Bassam Tarhini; Dana Hayek is a business book available to read on EtoBox.
What is The Effect of Proper Complaint Handling on Customers’ Satisfaction and Loyalty in Online Shopping about?
This proceedings volume presents a selection of the best papers from the 14th International Conference on Business Excellence, Business Revolution in the Digital Era (ICBE 2020), held in Bucharest, Romania. The respective papers share the latest findings and perspectives on innovation in a turbulent business environment, and on improvements in economic, societal and technological structures and processes to help reach major sustainability goals.
Who reads The Effect of Proper Complaint Handling on Customers’ Satisfaction and Loyalty in Online Shopping?
It is typically read by working professionals who need an authoritative practice reference.
Common subject areas: medicine, law, business, engineering.
- Author
- Bassam Tarhini; Dana Hayek
- Publisher
- Springer International Publishing AG
- Published
- 2021
- Language
- EN
- ISBN
- 9783030599713
- Category
- business
- Subjects
- Management, Business, Business & Economics
- Updated
- 2026-03-25
More by Bassam Tarhini; Dana Hayek
Browse all works by Bassam Tarhini; Dana Hayek
Similar books
- Customers’ Complaint Behavior (CCB) and Tourists’ Complaint Linguistic Strategy Against Tourist Attractions in the Case of West Java — Yusup Irawan; Tri Saptarini; Hestiyana (2023)
- Online Grocery Shopping: Identifying Change in Consumption Practices — Jo Munson; Thanassis Tiropanis; Michelle Lowe (2017)
- The Effect of Culture on Sustainable Consumer Behavior in Spain and Germany—A Suggestion for a Culturally Sensitive Communication Management — Peter Dietrich; Simona Kronas (2021)
- Measuring Customer Satisfaction and Customer Loyalty — Sebastian Hohenberg; Wayne Taylor (2021)
- The Picking and Packing Problem in Buy-Online-Pick-up-in-Store Retailing — Nicola Ognibene Pietri; Xiaochen Chou; Dominic Loske; Matthias Klumpp; Jafar Jamal; Roberto Montemanni (2022)
- How Late Middle-Aged People Experience and Deal with Frustration During Online Shopping — Tongtong Jin; Weiwei Zhang; Yun Wang (2022)