About this document
Quality Management for Profitability by Shyrine Ejem is a document available to read on EtoBox.
The document discusses key aspects of total quality management including continuous improvement, employee empowerment, benchmarking, just-in-time production, and quality robustness. It also covers the different costs associated with quality including prevention, appraisal, internal failure, and external costs. The concepts of inspection, service quality, and recognizing customer expectations are important for an operations manager to understand when implementing a quality management system.
- Author
- Shyrine Ejem
- Language
- EN