About this document
Overview of the Baldrige Quality Award by Gil Angelo De Leon is a document available to read on EtoBox.
The document discusses the origins and purpose of the Malcolm Baldrige National Quality Award (MBNQA). It describes how the award was established by Congress in 1987 to promote quality management in U.S. organizations. It was named after Secretary of Commerce Malcolm Baldrige, who championed quality improvement. The award recognizes organizations in several sectors that demonstrate excellence based on criteria assessing leadership, strategic planning, customer focus, and operational and business results.
- Author
- Gil Angelo De Leon
- Language
- EN