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What is Public vs Private Bank Customer Satisfaction about?

This document provides an overview of literature related to customer satisfaction in banking, specifically comparing public and private sector banks. It discusses key definitions of customer satisfaction and how it relates to service quality. Several studies are summarized that have examined differences in customer satisfaction between public and private banks in various countries like India, Pakistan, Bangladesh, and Sri Lanka. Most of these studies found that customers tended to be more satisfied with ser

Author

SanaRaja

Language

EN