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This paper explores the relationship between Total Quality Management (TQM) and organizational learning, identifying key elements and developing a conceptual framework with 28 components. A survey of 26 European companies reveals that only four are recognized as learning organizations, with significant performance differences between TQM and learning companies. The findings suggest that many organizations misunderstand their readiness for becoming learning organizations and highlight the need for a structur

Author

tony.surindo

Language

EN