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What is Queuing Impact on Customer Satisfaction about?

1. This study aims to analyze the effect of the queuing system on customer satisfaction at PT Bank Central Asia Tbk Ahmad Yani Branch in Makassar. 2. The study collected primary data from 100 respondents using a questionnaire. 3. The results of the questionnaire were tested for validity and reliability. Simple regression analysis with SPSS 21 was used to analyze the data. 4. The results showed that the queuing system has a positive and significant effect on customer satisfaction at PT Bank Central Asia Tb

Author

Christ Albert

Language

EN