About this document

Improving Customer Satisfaction at Quadruples by S.M. Razee is a document available to read on EtoBox.

The manager of Quadruples Restaurant noticed complaints about the self-service breakfast buffet and developed a survey to collect customer feedback over three months. The Pareto chart of customer complaints in Exhibit B showed that the biggest issue was having to wait too long to be seated. The manager also collected data on the percentage of customers waiting over one minute for three weeks, as shown in Exhibit A. Officers at the restaurant group want to potentially apply total quality management technique

Author

S.M. Razee

Language

EN