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Empathy in Action : How to Deliver Great Customer Experiences at Scale by Tony Bates, Natalie Petouhoff is a business book available to read on EtoBox.

What is Empathy in Action : How to Deliver Great Customer Experiences at Scale about?

A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale. While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We've all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interactions. Empathy is a powerful construct for a better world and a better business. It's not a synonym for nice. Empathy is about respect and treating people in the context of their unique situation in a highly personalized way. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like, AI and cloud can enable a more empathetic world. | A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale. While the world has never needed more empathy than today, too often technology is used by businesses as

Who reads Empathy in Action : How to Deliver Great Customer Experiences at Scale?

Author

Tony Bates, Natalie Petouhoff

Publisher

Ideapress Publishing

Published

2021

Language

EN

ISBN

9781646870882

Category

business

Subjects

Marketing, Business

Rating

4.5 / 5 (62 ratings)

Updated

2026-03-14