About this document
SERVQUAL Model for Service Quality Assessment by Rosette Anne Fortun Moreno is a document available to read on EtoBox.
The company will use the SERVQUAL model to measure service quality, administering a 22 question survey to clients mid-contract. The survey uses the SERVQUAL questionnaire to understand client expectations of an ideal service and their perceptions of the company
- Author
- Rosette Anne Fortun Moreno
- Language
- EN