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About this document
IT Service Desk Process Improvement Case Study by Geórgia Vanin is a document available to read on EtoBox.
- Author
- Geórgia Vanin
- Language
- EN
Opening book details…
IT Service Desk Process Improvement Case Study by Geórgia Vanin is a document available to read on EtoBox.
English
The document discusses a case study of a university faculty that conducted a business process management project to improve the efficiency of their IT service desk. The faculty