Can I read Handbook of CRM: Achieving Excellence through Customer Management on EtoBox?

Handbook of CRM: Achieving Excellence through Customer Management by Adrian Payne is a book available to read on EtoBox.

What is Handbook of CRM: Achieving Excellence through Customer Management about?

Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key concepts in this vital field. It is about achieving a total understanding of the concepts that underlie successful CRM rather than the plethora of systems that can be used to implement it.Based on recent knowledge, it is underpinned by:• Clear and comprehensive explanations of the key concepts in the field• Vignettes and full cases from major businesses internationally• Definitive references and notes to further sources of information on every aspect of CRM• Templates and audit advice for assessing your own CRM needs and targetsThe most lucid, comprehensive and important overview of the subject and an invaluable tool in enabling the connection of the major principles to the real world of business.

Author

Adrian Payne

Publisher

Routledge

Published

2006

Language

EN

ISBN

9781136400155

Subjects

Marketing, Business, Management

Updated

2026-03-24