About this document
Positive Conflict Resolution Techniques by Suren Theannilawu is a document available to read on EtoBox.
This document provides information on positive conflict resolution techniques. It begins by defining conflict and discussing what does and does not work for resolving conflicts, noting that negotiation, mediation, compromise, and having a win-win attitude are most effective. The document then explains that conflicts are positive when resolved using win-win problem solving, as this strengthens relationships. It provides guidance on identifying the problem owner and their responsibility to find a resolution,
- Author
- Suren Theannilawu
- Language
- EN