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A Preliminary Evaluation of ChatGPT for Zero-shot Dialogue Understanding by Pan, Wenbo; Chen, Qiguang; Xu, Xiao; Che, Wanxiang; Qin, Libo is a scholarly article available to read on EtoBox.

What is A Preliminary Evaluation of ChatGPT for Zero-shot Dialogue Understanding about?

Zero-shot dialogue understanding aims to enable dialogue to track the user's needs without any training data, which has gained increasing attention. In this work, we investigate the understanding ability of ChatGPT for zero-shot dialogue understanding tasks including spoken language understanding (SLU) and dialogue state tracking (DST). Experimental results on four popular benchmarks reveal the great potential of ChatGPT for zero-shot dialogue understanding. In addition, extensive analysis shows that ChatGPT benefits from the multi-turn interactive prompt in the DST task but struggles to perform slot filling for SLU. Finally, we summarize several unexpected behaviors of ChatGPT in dialogue understanding tasks, hoping to provide some insights for future research on building zero-shot dialogue understanding systems with Large Language Models (LLMs).

Author

Pan, Wenbo; Chen, Qiguang; Xu, Xiao; Che, Wanxiang; Qin, Libo

Published

2023

Language

EN