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What is Manufacturing and Service Operations Management about?

The article examines whether ChatGPT, a large language model, exhibits human-like decision biases in operational contexts. Through experiments, it finds that ChatGPT mirrors human biases in nearly half of the cases, while also showing consistency across different contexts. The study suggests that managers can benefit from deploying advanced models like GPT-4 for decision-making tasks that require objective solutions, despite some increased biases in preference-based problems.

Author

Shibanta Soren

Language

EN