Can I read Practical Zendesk Administration: A World-Class Customer Service Platform on EtoBox?

Practical Zendesk Administration: A World-Class Customer Service Platform by Vaughan, Stafford; Monaghan, Rachel; Comer, Randy; Demarest, Rebecca; Oram, Andrew; de Young, Anton; Svane, Mikkel; Loukides, Michael Kosta is a book available to read on EtoBox.

What is Practical Zendesk Administration: A World-Class Customer Service Platform about?

Implementing the Zendesk customer service software as part of your company’s operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. You’ll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how to configure it to match your company’s needs and processes.Written by written by two experienced Zendesk product trainers, this book is distilled from years of working in the trenches, launching customer implementations, and answering thousands of questions from participants throughout the world. With it, you’ll be able to determine the best way to put Zendesk’s vast potential to work for your company.Apply custom branding to your user-facing support portalMitigate risk by implementing various Zendesk security featuresManage profiles and permissions for users, agents, and administratorsCreate tickets from email, voice, chat, feedback tabs, and social mediaCapture and classify help requests through standard and custom fieldsUse techniques to build an efficient agent support processAutomate your business rules in Zendesk to st

Author

Vaughan, Stafford; Monaghan, Rachel; Comer, Randy; Demarest, Rebecca; Oram, Andrew; de Young, Anton; Svane, Mikkel; Loukides, Michael Kosta

Publisher

O'Reilly Media, Incorporated

Published

2014

Language

EN

ISBN

9781491900697

Subjects

Computer Science, Management, Business