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Chatbot Evaluation Trends and Methods by thulha is a document available to read on EtoBox.

What is Chatbot Evaluation Trends and Methods about?

The document discusses the evaluation of chatbots, highlighting the lack of standardized methods despite their growing popularity in various domains like customer support and e-coaching. It reviews existing evaluation methodologies from 2016 to 2020, categorizing them into effectiveness, efficiency, and satisfaction based on ISO 9214 concepts. The authors emphasize the need for common evaluation standards to enhance chatbot performance and user experience.

Author

thulha

Language

EN