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This document presents a conceptual framework for implementing total quality management (TQM) in primary healthcare centers and examining its impact on patient satisfaction. A study was conducted among senior employees across 12 healthcare centers in Dubai using a questionnaire. The findings revealed that the level of TQM implementation was very high. Leadership, human resource focus, information and analysis, strategic planning, and customer focus were found to positively impact patient satisfaction. The s

Author

amalia

Language

EN