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The chapter presents a TQM implementation model developed for Chinese manufacturing firms based on literature review and interviews. The model includes: 1) A framework with 11 elements of TQM (e.g. leadership, customer focus) and 4 elements of business performance (e.g. employee satisfaction, quality); 2) A set of TQM practices to implement each element; and 3) Processes for using the model to evaluate strengths/weaknesses and improve TQM implementation and business performance. Sections of the chapte

Author

Syafiq Mazlan

Language

EN