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The research employed a descriptive quantitative design to assess customer experience and satisfaction among ride-hailing app users in Addis Ababa, targeting approximately 680,000 active users. A sample size of 50 respondents was determined using Yamane’s formula, and data were collected through structured questionnaires, analyzed using both quantitative and qualitative methods. The study aims to identify key factors influencing customer satisfaction, including service quality, app usability, communication,
- Author
- atabenial123
- Language
- EN