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Essential Telephone Etiquette Guide by UMANG COMPUTERS is a document available to read on EtoBox.

What is Essential Telephone Etiquette Guide about?

The document provides guidelines for proper telephone etiquette and language. It recommends speaking clearly and not eating while on calls. When placing callers on hold, ask permission and check back periodically. When answering or transferring calls, be polite, identify yourself and your department, and confirm information. Use respectful language rather than accusatory phrases, and take ownership of calls rather than dismissing issues as "not my job."

Author

UMANG COMPUTERS

Language

EN