About this document
Mountainview ITIL Maturity Model Assessment by Happy Tail is a document available to read on EtoBox.
The document describes different levels of maturity for IT service management processes based on the ITIL framework, ranging from absent/chaotic to optimized. It provides descriptions of characteristics for each of the 5 levels from initial/reactive to managed/pre-emptive.
- Author
- Happy Tail
- Language
- EN