About this document
Customer Refusal and Negotiation Strategies by setiawan is a document available to read on EtoBox.
The document discusses negotiation and target customer refusal from the perspective of a salesperson. It describes how target customer refusal can provide learning opportunities for salespeople. Various types of refusal are outlined, as well as proper ways for customers to refuse and salesperson attitudes toward refusal. The document then details methods for handling customer refusal, including understanding the refusal, listening, responding, and confirming. Components of negotiation are defined, and negot
- Author
- setiawan
- Language
- EN