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Mustafa worked as a telephone operator in a team of three people supervised by Asser, who reported to Mohammed. There were two other teams of similar size also overseen by Mohammed. Telephone operators had limited tasks and larger requests needed supervisor approval. Operators were monitored and expected to handle 20 calls per hour, leaving Mustafa bored. The supervisors each oversaw one team of three operators, giving them a span of control of three. Removing supervisors could disrupt the chain of command,

Author

Sneha Hirani

Language

EN