Can I read Configuring Optimal Contextual Performance and Task Performance in Offshore Business Processing Organizations on EtoBox?

Configuring Optimal Contextual Performance and Task Performance in Offshore Business Processing Organizations by Athar Hameed; Muddasar Ghani Khwaja; Umer Zaman is a Business, Management and Accounting article available to read on EtoBox.

What is Configuring Optimal Contextual Performance and Task Performance in Offshore Business Processing Organizations about?

## Purpose Occupational stress is damaging to employee well-being, causes serious illnesses and costs organizations billions of dollars every year. Mutual gains model of human resource management (HRM) recommends that HRM practices should improve both employee well-being and performance. Offshore business processing organizations (BPO) are renowned to have intense wok environment. The study aimed to deploy mutual gains models in BPO to determine if positive perceptions of HRM practices (or benevolent HRM attributions) can help employees manage their stress better and improve their task performance (TP) and contextual performance (CP). Furthermore, work gratitude (WG) was examined to see if it acted as an intermediary in the relationship between benevolent HRM attributions, employee stress management (SM), TP and CP. ## Design/methodology/approach Primary data of 368 respondents were collected from the employees working in BPO. Structural equation modeling technique was deployed for the testing of causal relationships among constructs. AMOS 24.0 was used for the estimation of theoretical model. ## Findings Empirical outcomes affirmed strongly knitted theoretical associations among t

Who reads Configuring Optimal Contextual Performance and Task Performance in Offshore Business Processing Organizations?

Author

Athar Hameed; Muddasar Ghani Khwaja; Umer Zaman

Publisher

Emerald

Published

2023

Language

EN

Field

Business, Management and Accounting (Social Sciences)