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What is Evaluating Bus Service Quality in Addis Ababa about?

This study evaluates the quality of public bus services in Addis Ababa, Ethiopia, using Importance-Performance Analysis (IPA) to identify strengths and weaknesses based on passenger expectations and perceptions. A survey of 500 respondents revealed that 58.1% of service quality attributes fell under the

Author

nurahmadqolbu

Language

EN