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About this Business, Management and Accounting article
Attributions and Outcomes of the Service Recovery Process by Swanson, Scott R.; Kelley, Scott W. is a Business, Management and Accounting article available to read on EtoBox.
It is typically read by researchers, students, and practitioners in Business, Management and Accounting.
- Author
- Swanson, Scott R.; Kelley, Scott W.
- Publisher
- Informa UK (Taylor & Francis); Taylor & Francis; Informa UK Limited (ISSN 1069-6679)
- Published
- 2001
- Language
- EN
- Field
- Business, Management and Accounting (Social Sciences)