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Assessment of patient satisfaction with pharmacy service and associated factors in public hospitals, Eastern Ethiopia by Yohanes Ayele; Behailu Hawulte; Tilaye Feto; G Vijai Basker; Yadeta Dessie Bacha is a Medicine article available to read on EtoBox.

What is Assessment of patient satisfaction with pharmacy service and associated factors in public hospitals, Eastern Ethiopia about?

## Background: A comprehensive understanding of the extent of patient satisfaction and its determinants are crucial in improving the quality of service. Hence, this research was designed to measure patient satisfaction with pharmacy service. ## Methods: A cross-sectional study was conducted among 422 patients to assess satisfaction with pharmacy service in public hospitals located in Eastern Ethiopia from September to January 2018. Data were collected through an exit interview using structured questionnaires. Then, it was entered into EpiData version 3.1 and exported to STATA version 14.2 for analysis. Associations between dependent and independent variables were assessed by multiple logistic regression using an adjusted odds ratio at a 95% confidence interval and the __p__ values of less than 0.05. ## Results: A total of 407 samples were included in the final analysis. The mean overall satisfaction of clients measured out of five was 2.29 (standard deviation ± 0.56). The proportion of overall satisfaction was 46.19%. Patients within the age range of 26–35 years and 36–50 years were found to have 50% (adjusted odds ratio = 0.5, 95% confidence interval: 0.3, 0.9) and 60% (adjusted o

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Author

Yohanes Ayele; Behailu Hawulte; Tilaye Feto; G Vijai Basker; Yadeta Dessie Bacha

Published

2020

Language

EN

Field

Medicine (Health Sciences)