Can I read How To Get Things Right: A Guide To Finding And Fixing Service Delivery Problems (iese Business Collection) on EtoBox?

How To Get Things Right: A Guide To Finding And Fixing Service Delivery Problems (iese Business Collection) by Beatriz Muñoz-Seca is a business book available to read on EtoBox.

What is How To Get Things Right: A Guide To Finding And Fixing Service Delivery Problems (iese Business Collection) about?

<p></p><p>In <i>How to Make Things Happen</i>, we learnt that knowledge is the fundamental driver of service efficiency. In this new book, the author follows four very different companies in the finance, gas and tourism sectors as they implement the Service Problem Driven Management Model (SPDM) to improve their operations. With real examples and plenty of practical tips, anecdotes and actionable ideas for real life implementation, this book will teach you how to:</p><ul> <li>Explore hidden capa

Who reads How To Get Things Right: A Guide To Finding And Fixing Service Delivery Problems (iese Business Collection)?

Author

Beatriz Muñoz-Seca

Publisher

Palgrave Macmillan

Published

2019

Language

EN

ISBN

9783030140885

Category

business

Subjects

Science, Business, Service

Updated

2026-03-25