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Keeping Clients Satisfied : Make Your Service Business More Successful and Profitable by Bly, Robert W. is a business book available to read on EtoBox.

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xi, 275 pages ; 24 cm, Includes index, Includes bibliographical references and index, pt. I. Developing Strong Client Relationships from the Start -- Ch. 1. Doing Business in the \"Age of the Customer\" -- Ch. 2. Selectivity: the Key to Longer, Happier Client Relationships -- Ch. 3. How to Satisfy Your Clients by Understanding Their Needs -- pt. II. Keeping Your Clients Happier Longer -- Ch. 4. Giving Clients More than They Pay For -- Ch. 5. Ensuring Satisfaction Through Client Communication -- Ch. 6. Performing Services Above and Beyond the Clients' Request -- pt. III. How to Handle Problems and Complaints -- Ch. 7. Handling Price Complaints -- Ch. 8. Handling the Client Who is Dissatisfied with Your Service -- Ch. 9. Coping with Difficult Clients -- Ch. 10. How to Prevent a Dissatisfied Client from Leaving You

Who reads Keeping Clients Satisfied : Make Your Service Business More Successful and Profitable?

Author

Bly, Robert W.

Publisher

Englewood Cliffs, N.J. : Prentice Hall

Published

1993

Language

EN

ISBN

9780135141830

Category

business

Subjects

Management, Business, Finance

Rating

5 / 5 (1 ratings)

Updated

2026-03-14