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What is Quality Management Principles Comparison about?
The document compares the quality philosophies of W. Deming, J.M. Juran, and P. Crosby. All three saw quality as the responsibility of management and emphasized the importance of customer requirements. However, Deming focused on statistical methods and continual improvement. Juran emphasized quality planning, control, and improvement. Crosby advocated for zero defects and his famous 14-point program. All three also stressed the importance of training for managers and employees.
- Author
- Vasanth Raj
- Language
- EN