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Supporting Expertise Awareness: Finding Out What Others Know by Christian Dörner; Volkmar Pipek; Markus Won is a scholarly article available to read on EtoBox.

What is Supporting Expertise Awareness: Finding Out What Others Know about?

This paper presents an innovative approach to solve the problem of missing transparency of competencies within virtual organizations. We based our work on empirical studies to cope with the problem of competence finding in distributed organizations. Former studies have shown that central storage of expertise profiles is inappropriate due to missing flexibility and high costs of maintenance. The focus of our approach is to support peripheral awareness to become aware of the available competences in organizations. Our approach runs along two lines: making expertise-related communication visible for all members of an organization and visualizing competence-indicating events in collaboration infrastructures. We verified this approach by the evaluation of a prototypical implementation.

Author

Christian Dörner; Volkmar Pipek; Markus Won

Publisher

ACM

Published

2007

Language

EN