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A Conceptual Framework For Integrating The Critical Success Factors To Service Innovation by Victor Eduardo is a document available to read on EtoBox.
What is A Conceptual Framework For Integrating The Critical Success Factors To Service Innovation about?
This article presents a conceptual framework for integrating critical success factors (CSFs) in service innovation, based on a systematic literature review of 317 articles published from 1985 to 2018. It identifies 16 influential CSFs and offers a practical tool for firms to enhance their service innovation processes. Additionally, the study highlights opportunities for future research in the field, particularly regarding the impact of new technologies and the validation of the proposed framework.
- Author
- Victor Eduardo
- Language
- EN