Can I read 8D Report: Customer Complaint Analysis on EtoBox?

8D Report: Customer Complaint Analysis by Ebitra Hasiholan is a document available to read on EtoBox.

What is 8D Report: Customer Complaint Analysis about?

The customer complained about cones that were broken or cracked at the nose. An investigation found the root cause was moist paper being used that was over the specification limit of 7.5% moisture. To address this, the team refreshed operator training on visual checks after changing paper rolls and implemented more frequent quality sampling and material checks. Preventive actions were also put in place but not detailed in the report.

Author

Ebitra Hasiholan

Language

EN