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Customer Complaint Handling Workshop by Manu Khanna is a document available to read on EtoBox.

What is Customer Complaint Handling Workshop about?

This workshop aims to help participants successfully handle customer complaints and difficult customers. The objectives are to gather information even in tense situations, defuse customer anger, communicate with confidence, maintain professionalism under pressure, create customer satisfaction, and provide solutions. Customer complaints present opportunities to improve products/services and create loyal customers if resolved successfully. The training covers techniques for handling written, phone and in-pers

Author

Manu Khanna

Language

EN