Can I read Malcolm Baldrige Impact on BPJS Patient Satisfaction on EtoBox?

Malcolm Baldrige Impact on BPJS Patient Satisfaction by ila is a document available to read on EtoBox.

What is Malcolm Baldrige Impact on BPJS Patient Satisfaction about?

This document summarizes a research study that examined the influence of hospital service performance based on the Malcolm Baldrige Criteria for Performance Excellence (MBCfPE) on patient satisfaction at Batam Regional General Hospital. The study used a mixed methods approach with 200 respondents. The results showed that the six MBCfPE criteria of leadership, strategic planning, customer focus, measurement analysis and knowledge management, employee focus, and process management had a positive and significa

Author

ila

Language

EN