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James Harrington called ABC Travel Services to book a flight to Montreal. He experienced a lengthy and frustrating process: - He was prompted through multiple menus to provide details before being told all operators were busy. - He had to enter his customer ID number twice to "speed up service" despite already providing it. - When an operator finally answered, Harrington had to re-provide his ID details. The operator then said he only handled domestic flights and transferred the call, prompting more ho

Author

Hoomi Shb

Language

EN