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What is Improve Customer Satisfaction at Santos Manjares about?

This document presents a proposal for improvement to increase customer satisfaction at the "Santos Manjares" grill restaurant in the Socabaya district of Peru. The project aims to provide high-quality service through the implementation of procedures for customer service and staff training. The target market and competition are analyzed, and it is concluded that there is unmet demand for a grill restaurant in the area. The study determines that the project is feasible and

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EN