About this document
Telephone Etiquette in Reservations by Rovert Van Ruadiel is a document available to read on EtoBox.
The lesson plan teaches students how to properly handle telephone reservations in the food and beverage industry. Students will learn telephone etiquette, such as identifying themselves, using an appropriate tone of voice, and not allowing interruptions. They will also learn the standard questions to ask callers, such as for the name, date, time, number of guests, and contact information. Students will demonstrate these skills by role playing telephone reservation dialogues and applying the etiquette discus
- Author
- Rovert Van Ruadiel
- Language
- EN