About this document
State of the Connected Customer 2019 by martinrags is a document available to read on EtoBox.
The document summarizes the results of a survey of over 8,000 consumers and business buyers worldwide conducted by Salesforce Research. The survey examined customer expectations, emerging technologies, trust in customer relationships, and the role of corporate values in buying decisions. Some of the key findings include: 1) Customers now expect extraordinary, tailored experiences across multiple touchpoints, raising the bar for companies. 2) Three-quarters of customers expect companies to use new technologi
- Author
- martinrags
- Language
- EN