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Business Phone Etiquette Skills by darrend is a document available to read on EtoBox.

What is Business Phone Etiquette Skills about?

1. The document provides information about an English unit that teaches making and changing arrangements over the phone using proper etiquette. It focuses on grammar for the future tense. 2. Sample dialogues demonstrate making apologies and excuses when rearranging plans or missing calls. 3. Exercises include matching excuses to situations, filling in blanks with vocabulary words, and a listening activity with comprehension questions about rescheduling dinner plans.

Author

darrend

Language

EN