About this document
Written Assessment Guidelines by Kritika Sood is a document available to read on EtoBox.
This document provides instructions for conducting a written assessment. It outlines the setup of the assessment environment including spacing students apart and prohibiting phones/talking. It advises allowing time for questions before starting the assessment and monitoring for cheating. The document provides sample assessment questions for trainees covering topics like refunds, exchanges, cancellations and customer service. It emphasizes marking assessments according to sample answers.
- Author
- Kritika Sood
- Language
- EN